Reference

Legal Rules That Protect Your Account

Everything on this page governs how your plck3 account works — from the data we hold to the rules that apply when you deposit through PayPal, Venmo, or Play+.

State-by-state eligibilityAccount data rightsPayPal, Venmo, Play+ scopeContact paths for policy questionsCookie and retention rules
plck3 Legal Rules That Protect Your Account
POLICY CONTACT

How to Reach Us on Legal Matters

Policy questions deserve a direct answer, not a form letter. If you need to dispute a transaction recorded against your PayPal or Venmo withdrawal, flag an account data concern, or request a copy of the information we hold about you, the channels below connect you to the right team. For account-security issues, live chat is the fastest path.

Live Chat Open the chat widget from your account dashboard. Legal and account-security queries are routed to a dedicated team member, not a general queue.
Email Support Send formal data-access or policy questions by email. Include your account ID and the specific request so we can respond to the right issue without follow-up delays.
In-App Help On mobile, tap Help in the account menu to submit a policy request or flag a payment discrepancy tied to a Play+ or Venmo transaction directly from the app.
ACCOUNT STANDARDS

How We Handle Data, Cookies, and Account Security

Your account carries real financial data — PayPal references, Venmo routing, Play+ card identifiers — and we treat that with care. Below are the four practices that define how we protect what you share with us, and what you can do if any of it changes.

Data Handling

Personal data is stored on encrypted servers. We never sell your information to third parties. Payment method references like PayPal and Venmo are tokenized, not stored as raw account numbers.

Cookie Controls

We use functional, analytics, and preference cookies. You can adjust or withdraw cookie consent at any time through the Privacy Settings panel inside your account — changes take effect immediately.

Account Security

Login is protected by email-verified OTP. If you access plck3 from a new device, a verification step fires automatically before any funds can move, regardless of payment method.

Requesting Changes

To correct, export, or delete the data we hold, submit a written request via email support. We aim to acknowledge within two business days and complete the action per applicable state data law.

Common Legal Questions From Our Account Holders

If something in our terms isn't clear, these are the questions we hear most often. Each answer points to the specific policy area or contact step so you don't have to read every document to find what you need.

Access depends on your state's law. We check eligibility at login and restrict real-money activity automatically in states where it isn't permitted under current local regulation.

We collect your name, email, date of birth, device identifiers, and payment-method references such as your PayPal or Venmo account link. Full detail is in our Privacy Policy.

Email our support team with your account ID and a written data-access request. We acknowledge within two business days and fulfill the request per applicable state data law.

We retain transaction logs for the period required by the state regulations that apply to your account. After that window closes, records are purged on a rolling schedule.

Yes. Submit a deletion request in writing through email support. Note that records tied to regulatory obligations may be retained for the period state law requires before full deletion.

Contact live chat with the transaction ID and the amount in question. Our payments team reviews the record against our transaction logs and responds with a formal outcome in writing.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.